Frequenty Asked Questions

Some common questions and their answers are below...

Why should I get a Chlamydia test?

Chlamydia is serious - it often has not symptoms yet can lead to future health problems, and is the leading cause of infertility. Please read our about chlamydia page.

Which areas offer free postal Chlamydia tests?

Currently free postal testing is available for many areas round the UK, including:

South Gloucestershire North Somerset Norfolk
Havering Heart of Birmingham Great Yarmouth and Waveney
Tower Hamlets Leeds West Essex
Milton Keynes Wakefield District North East Essex
Newcastle Sheffield Mid Essex
North Tyneside Central Lancashire Hampshire
Nottingham City Sefton Oxfordshire
Plymouth North Yorkshire and York Gloucestershire
Portsmouth City East Riding of Yorkshire Bristol
Bath and North East Somerset Hull Wiltshire
Hounslow Bradford and Airedale Somerset
Brent South East Essex Cornwall and Isles Of Scilly
Harrow Surrey Devon
Gateshead West Sussex Isle of Wight
South Tyneside East Sussex Downs and Weald Torbay Care Trust
Sunderland Hastings and Rother Solihull Care Trust
Southampton City Birmingham East and North Northumberland Care Trust
Brighton and Hove City Worcestershire North Kirklees
South Birmingham Warwickshire South Kirklees
Walsall Cambridgeshire Fictitious District

In addition to these areas, we often work with sponsors to offer a free testing service nationwide so if testing is not currently available in your area, keep checking the site.

What if my result comes back positive?

If you find you're positive, don't panic - chlamydia is quick and easy to treat. It's really important you get treated as soon as possible so we suggest you contact your local GP or sexual health clinic. The test kit may have included deatails about your local chlamydia screening programme, but if not please check www.chlamydiascreening.nhs.uk.

I want to check my results, but I've lost my 'Access Key'?

Don't worry, just drop us an email and let us know your tests 'PX' number (will be on the email or text message you received), your full name and date of birth and we will get back to you as soon as we can with your access key. You will then be able to view your results online.

I ordered a test but it's not arrived?

We dispatch most test kits within 24 hours and by Royal Mail 1st Class post, so your test kit should arrive within a day or two. If your test has not arrived within a week or so, it may have been lost in the post (out of the 1000s of tests we deal with, this does happen now and again). If your test was free, simply return to the homepage and reuest a new Chlamydia test. If you paid for your test, please send us an email and let us know it's not arrived (please include your full name and post code)- we will refund your order, then you may place a new order if you wish.

I returned my test, but I've not heard anything?

Our lab is quick to compelte diagnostic testing and results are usually issued within 24 hours of receipt of sample. Your sample may have been delayed or even lost in the post (of the 1000s of tests we deal with, this does happen occasionally). If you've not heard anything within a week or so since posting, it's possible your sample was lost in the post. If your test was free, simply return to the homepage and reuest a new Chlamydia test. If you paid for your test, please send us an email and let us know you've not had results (please include your full name and post code)- we will refund your order, then you may place a new order if you wish.

I think I may have been exposed to Chlamydia, should I get a test right away?

If you beleive you may be at risk, it's advised you wait 2 weeks after potential exposure before providing a sample for testing. You can request a test and complete it later, or compelte a test now and take another in a couple of weeks to be safe.

Request a free Chlamydia test today...

Dr Christian Jessen

Stop Press: Dr Christian Jessen posts exclusive content on our blog!

Chlamydia. Worth Talking About.

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