Frequenty Asked Questions

Chlamydia is serious - it often has not symptoms yet can lead to future health problems, and is the leading cause of infertility. Please read our about chlamydia page.

Currently free postal testing is available for many areas round the UK, including:

South Gloucestershire	Heart of Birmingham	North East Essex
Havering	Leeds	Mid Essex
Tower Hamlets	Wakefield District	South West Essex
Milton Keynes	Sheffield	Hampshire
Newcastle	Central Lancashire	Oxfordshire
North Tyneside	Sefton	Berkshire West
North Lincolnshire	North Yorkshire and York	Berkshire East
Nottingham City	East Riding of Yorkshire	Gloucestershire
Plymouth	Hull	Bristol
Portsmouth City	Bradford and Airedale	Wiltshire
Bath and North East Somerset	South East Essex	Somerset
Hounslow	Surrey	Dorset
Swindon	West Sussex	Cornwall and Isles Of Scilly
Brent	East Sussex Downs and Weald	Devon
Harrow	Hastings and Rother	Isle of Wight
Gateshead	Birmingham East and North	Torbay Care Trust
South Tyneside	Worcestershire	Solihull Care Trust
Sunderland	Warwickshire	Northumberland Care Trust
Southampton City	Cambridgeshire	North East Lincolnshire Care Trust Plus
Brighton and Hove City	Norfolk	North Kirklees
South Birmingham	Great Yarmouth and Waveney	South Kirklees
Walsall	West Essex	Fictitious District
North Somerset

In addition to these areas, we often work with sponsors to offer a free testing service nationwide so if testing is not currently available in your area, keep checking the site.

If you find you're positive, don't panic - chlamydia is quick and easy to treat. It's really important you get treated as soon as possible so we suggest you contact your local GP or sexual health clinic. The test kit may have included deatails about your local chlamydia screening programme, but if not please check www.chlamydiascreening.nhs.uk.

Don't worry, just drop us an email and let us know your tests 'PX' number (will be on the email or text message you received), your full name and date of birth and we will get back to you as soon as we can with your access key. You will then be able to view your results online.

We dispatch most test kits within 24 hours and by Royal Mail 1st Class post, so your test kit should arrive within a day or two. If your test has not arrived within a week or so, it may have been lost in the post (out of the 1000s of tests we deal with, this does happen now and again). If your test was free, simply return to the homepage and reuest a new Chlamydia test. If you paid for your test, please send us an email and let us know it's not arrived (please include your full name and post code)- we will refund your order, then you may place a new order if you wish.

Our lab is quick to complete diagnostic testing and results are usually issued within 24 hours of receipt of sample. Your sample may have been delayed or even lost in the post (of the 1000s of tests we deal with, this does happen occasionally). If you've not heard anything within a week or so since posting, it's possible your sample was lost in the post. If your test was free, simply return to the homepage and reuest a new Chlamydia test. If you paid for your test, please send us an email and let us know you've not had results (please include your full name and post code)- we will refund your order, then you may place a new order if you wish.

If you beleive you may be at risk, it's advised you wait 2 weeks after potential exposure before providing a sample for testing. You can request a test and complete it later, or complete a test now and take another in a couple of weeks to be safe.