Frequenty Asked Questions

Chlamydia is serious - it often has not symptoms yet can lead to future health problems, and is the leading cause of infertility. Please read our about chlamydia page.

Currently free postal testing is available for many areas round the UK, including:

South Gloucestershire	Sutton and Merton	Norfolk
Havering	North Somerset	Great Yarmouth and Waveney
Barking and Dagenham	Heart of Birmingham	West Essex
Tower Hamlets	Leeds	North East Essex
Milton Keynes	Wakefield District	Mid Essex
Newcastle	Sheffield	South West Essex
North Tyneside	Redbridge	Hampshire
North Lincolnshire	Waltham Forest	Oxfordshire
Nottingham City	Central Lancashire	Berkshire West
Plymouth	Sefton	Berkshire East
Portsmouth City	North Yorkshire and York	Gloucestershire
Bath and North East Somerset	Hull	Bristol
Hounslow	Bradford and Airedale	Wiltshire
Swindon	South East Essex	Somerset
Brent	Bedfordshire	Dorset
Harrow	East and North Hertfordshire	Cornwall and Isles Of Scilly
Croydon	West Hertfordshire	Devon
Gateshead	Surrey	Isle of Wight
South Tyneside	West Sussex	Torbay Care Trust
Sunderland	East Sussex Downs and Weald	Solihull Care Trust
Southampton City	Hastings and Rother	Northumberland Care Trust
Wandsworth	Birmingham East and North	North East Lincolnshire Care Trust Plus
Brighton and Hove City	Worcestershire	North Kirklees
South Birmingham	Warwickshire	South Kirklees
Walsall	Peterborough	London Wide
Richmond and Twickenham	Cambridgeshire

In addition to these areas, we often work with sponsors to offer a free testing service nationwide so if testing is not currently available in your area, keep checking the site.

If you find you're positive, don't panic - chlamydia is quick and easy to treat. It's really important you get treated as soon as possible so we suggest you contact your local GP or sexual health clinic. The test kit may have included details about your local chlamydia screening programme, but if not please check www.chlamydiascreening.nhs.uk.

Don't worry, just drop us an email and let us know your tests 'PX' number (will be on the email or text message you received), your full name and date of birth and we will get back to you as soon as we can with your access key. You will then be able to view your results online.

We dispatch most test kits within 24 hours and by Royal Mail 1st Class post, so your test kit should arrive within a day or two. If your test has not arrived within a week or so, it may have been lost in the post (out of the 1000s of tests we deal with, this does happen now and again). If your test was free, simply return to the homepage and reuest a new Chlamydia test. If you paid for your test, please send us an email and let us know it's not arrived (please include your full name and post code)- we will refund your order, then you may place a new order if you wish.

Our lab is quick to complete diagnostic testing and results are usually issued within 24 hours of receipt of sample. Your sample may have been delayed or even lost in the post (of the 1000s of tests we deal with, this does happen occasionally). If you've not heard anything within a week or so since posting, it's possible your sample was lost in the post. If your test was free, simply return to the homepage and request a new Chlamydia test. If you paid for your test, please send us an email and let us know you've not had results (please include your full name and post code)- we will refund your order, then you may place a new order if you wish.

If you beleive you may be at risk, it's advised you wait 2 weeks after potential exposure before providing a sample for testing. You can request a test and complete it later, or complete a test now and take another in a couple of weeks to be safe.